Privacy Policy

This Privacy Policy explains how Exclusive Collision & Repair INC ("Exclusive Collision & Repair," "we," "us," or "our") collects, uses, and shares information when you visit our website or contact us about a repair. Our shop is located at 28 Marginal St W, Brooklyn, NY 11207.

Information we collect

We collect information you give us directly when you fill out a form on this site, such as our estimate request form or the Direction to Pay form. Depending on the form, that can include your name, email address, phone number, vehicle details, a description of the damage, and, for an insurance authorization, your insurance details, signature, and a copy of your license. We only ask for what we need to respond to you and work on your vehicle.

We also collect some information automatically when you browse the site, including your IP address, browser and device type, pages viewed, and referring links. This happens through cookies and similar technologies used by our analytics tools.

How we use your information

We use the information you provide to respond to your inquiry, prepare a free estimate, process an insurance authorization, send you a confirmation of your request, and keep you updated on your repair. We use the information collected automatically to understand how visitors use the site and to improve it. If you opt in, we may send you occasional updates, and you can unsubscribe at any time.

Text messages (SMS)

Our estimate form includes an optional checkbox to receive text messages. We send texts only to people who check that box, and checking it is never a condition of getting an estimate, a repair, or any other service from us. You can submit the form and get help from us without agreeing to texts.

If you do opt in, we text you about your estimate and your repair at the phone number you gave us: confirmations, questions about the damage, status updates, and letting you know the vehicle is ready. Message frequency varies with the job. Message and data rates may apply, depending on your carrier plan.

Reply STOP to any message to stop receiving texts from us, or HELP for help. You can also call us at (929) 267-9940 or email info@exclusivebodyshop.com to be removed. We keep a dated record of who opted in and when, so we can honor and evidence your choice.

We don't sell, rent, or share your phone number or SMS consent with third parties for their own marketing. Mobile information you give us is used only to contact you about your vehicle and is shared only with the service providers that help us send those messages on our behalf.

Cookies and analytics

We use Google Tag Manager and Google Analytics to measure site traffic and understand which pages are useful. These tools set cookies and collect usage data as described above. If you accept analytics cookies, we also use Microsoft Clarity, which shows us anonymized heatmaps and session replays so we can see where a page confuses people. Clarity masks anything you type into a form before it leaves your browser, and it does not run at all unless you accept. We do not run advertising pixels from Meta, TikTok, or any similar network on this site.

Your cookie choice

The first time you visit, a banner asks whether you accept analytics cookies. Nothing on this site requires you to accept, and the site works exactly the same if you decline.

• Cookies that are strictly necessary, such as the ones that keep a form working and the spam protection on our forms, always load. They're not used to track you.
• If you're in California, Canada, the United Kingdom, or the EEA, analytics are switched off by default until you accept.
• Everywhere else in the United States, analytics are on by default and declining switches them off.

You can change your answer at any time. Open cookie settings

You can also clear cookies in your browser settings, or use your browser's Do Not Track or Global Privacy Control signal.

How we share information

We don't sell your personal information. We share it only in these situations:

• With service providers that help us run the site and respond to you, including our website host, our email delivery provider, and Google for analytics and form logging. These providers process the data on our behalf.
• With your insurance company, when you ask us to handle a claim or submit a Direction to Pay on your behalf.
• When required by law, or to protect our rights, safety, or property.

How long we keep it

We keep the information you submit for as long as we need it to serve you and to meet our legal, tax, and recordkeeping obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing messages at any time. To make a request, call us at (929) 267-9940 or email info@exclusivebodyshop.com. We'll respond as required by applicable law.

If you are in California

California residents have additional rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to have it deleted, the right to have it corrected, and the right to opt out of its sale or sharing. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Declining analytics cookies turns off the only tracking on this site. We will not treat you differently for exercising any of these rights.

Security

We take reasonable measures to protect the information you share with us. No method of transmission over the internet is completely secure, so we can't guarantee absolute security, but we work to keep your information safe.

Children's privacy

This site is meant for adults and isn't directed to children. We don't knowingly collect personal information from children.

Third-party links

Our site may link to other websites, such as a map provider or an insurance carrier. We aren't responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the date at the top of this page. Your continued use of the site after a change means you accept the updated policy.

Contact us

Questions about this policy or your information? Reach us at:

Exclusive Collision & Repair
28 Marginal St W, Brooklyn, NY 11207
Phone: (929) 267-9940
Email: info@exclusivebodyshop.com