Terms of Service
Exclusive Collision & Repair Effective Date: April 20, 2026 Last Updated: April 20, 2026
Introduction
These Terms of Service ("Terms") govern your use of the website exclusivebodyshop.com and your relationship with Exclusive Collision & Repair ("we," "us," or "our"), an auto body repair and collision repair shop located at 28 Marginal St W, Brooklyn, NY 11207.
By accessing or using our website, contacting us through any form, or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.
Eligibility
Our website and services are intended for individuals who are 18 years of age or older. By using our site or submitting any form, you represent that you are at least 18 years old and have the legal authority to enter into agreements on your own behalf or on behalf of the party you represent.
We do not knowingly accept service requests or form submissions from individuals under the age of 18.
Services Overview
Exclusive Collision & Repair provides the following services in Brooklyn, New York and surrounding areas
Collision repair and auto body repair
Auto painting and refinishing
Frame straightening and structural repair
Auto glass repair and replacement
Dent and scratch repair (as part of the collision repair process)
Insurance claim assistance and representation
24-hour towing
All services are subject to in-person inspection, availability, and the execution of a written repair authorization or applicable service agreement prior to any work being performed on a vehicle.
Website Use
Permitted Use
You may use our website to learn about our services, contact us, request an estimate, or submit an authorization form. All use of this site must be lawful and in good faith.
Prohibited Use
You agree not to:
Use the website for any unlawful purpose or in violation of any applicable local, state, or federal law
Attempt to gain unauthorized access to any part of our website or its underlying systems
Transmit any viruses, malware, or other harmful code
Scrape, crawl, or harvest data from our website without written permission
Submit false, misleading, or fraudulent information in any form
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Interfere with or disrupt the operation of our website or servers
We reserve the right to terminate or restrict access to anyone who violates these Terms.
Estimates and Quotes
Any estimate or quote provided through our website, by phone, or via email is preliminary and subject to change based on in-person vehicle inspection. Final pricing is determined after a technician has assessed the actual condition of the vehicle.
A written estimate will be provided before any repair work begins. No work will commence without your written authorization.
Insurance Claims and Authorization Forms
Direction to Pay Authorization
When you submit a Direction to Pay form or any similar authorization document through our website, you are authorizing Exclusive Collision & Repair to act as your designated representative in communicating with your insurance carrier regarding the repair of your vehicle.
By submitting this form, you represent and warrant that:
You are the registered owner of the vehicle or have legal authority to authorize repairs on behalf of the owner
The information you provide is accurate and complete
You have the authority to direct payment to Exclusive Collision & Repair on your behalf
Insurance Claim AssistancE
We assist customers in navigating the insurance claims process, communicating with insurance adjusters, and pursuing fair compensation for covered repairs. This assistance is provided as a service to our customers and does not constitute legal representation or insurance advice.
We cannot guarantee specific claim outcomes, settlement amounts, or insurer approval of any repair scope. Final decisions regarding claims remain with your insurance carrier.
Customer Responsibility
You remain responsible for:
Paying any applicable deductible as required by your insurance policy
Providing accurate insurance and vehicle information
Communicating any changes to your claim or coverage in a timely manner
Understanding the terms of your own insurance policy
Repairs and Workmanship
Authorization Required
No repair work will begin on your vehicle without a signed repair authorization. Once authorized, we will perform the agreed-upon work using qualified technicians and appropriate materials.
Supplement and Change Orders
During the repair process, additional damage may be discovered that was not visible at the time of the original estimate. In such cases, we will notify you and your insurer of any supplements or changes in scope before proceeding with additional work.
Warranties
Any warranty terms applicable to your specific repair will be provided in writing at the time of your service agreement. Warranty coverage, duration, and exclusions vary by repair type and will be clearly communicated prior to vehicle drop-off.
We do not make warranties beyond those expressly stated in your written repair agreement. Nothing in these Terms creates any warranty obligation beyond what is expressly stated in that document.
Vehicle StoragE
If your vehicle is left on our premises after you have been notified that repairs are complete and you have failed to retrieve it within a reasonable timeframe, storage fees may apply in accordance with New York State law and our standard shop policies. We will provide notice before storage fees begin to accrue.
Towing ServicE
24-hour towing services are provided as an accommodation to customers and are subject to availability. Towing fees, if any, will be communicated before service is dispatched. By requesting towing, you represent that you have the authority to authorize the tow of the vehicle in question.
We are not responsible for pre-existing damage to a vehicle that is towed, and a condition report will be completed at the time of vehicle intake.
Limitation of Liability
To the fullest extent permitted by applicable law, Exclusive Collision & Repair shall not be liable for:
Any indirect, incidental, special, or consequential damages arising from your use of this website or our services
Delays caused by supply chain disruptions, insurer disputes, parts availability, or other factors outside our reasonable control
Loss or damage to personal property left inside a vehicle during the repair process
Any reliance you place on information published on this website that has since changed
Our total liability to you for any claim arising out of or related to your use of our website or services shall not exceed the amount paid by you for the specific service giving rise to the claim.
Nothing in this section limits liability for fraud, gross negligence, or willful misconduct.
Indemnification
You agree to indemnify, defend, and hold harmless Exclusive Collision & Repair, its owner, employees, and agents from and against any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising out of or related to:
Your use of our website or services
Your violation of these Terms
Your submission of inaccurate or fraudulent information
Any third-party claim arising from your actions
Dispute ResolutioN
Governing LaW
These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Kings County (Brooklyn), New York.
Informal Resolution
Before initiating any formal legal proceeding, you agree to first contact us in good faith to attempt to resolve the dispute informally. Contact us at info@exclusivebodyshop.com or (929) 267-9940. We will make reasonable efforts to resolve the issue within 30 days.
No Class Actions
To the extent permitted by law, you waive the right to participate in any class action lawsuit or class-wide arbitration against Exclusive Collision & Repair.
Third-Party Links and ServiceS
Our website may link to third-party websites, including insurance portals or informational resources. We do not control those sites and are not responsible for their content, privacy practices, or terms. Links are provided for your convenience only.
Intellectual Property
All content on exclusivebodyshop.com — including text, graphics, logos, images, and page layouts — is owned by or licensed to Exclusive Collision & Repair. You may not copy, reproduce, modify, distribute, or create derivative works from any content on this site without our prior written permission.
Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the practices described in our Privacy Policy.
Modifications to These Terms
We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, stop using the website.
Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any written service agreement you execute with us, constitute the entire agreement between you and Exclusive Collision & Repair with respect to your use of our website and services. They supersede any prior communications or understandings on these subjects.
Contact Us
If you have questions about these Terms, contact us:
Exclusive Collision & Repair 28 Marginal St W, Brooklyn, NY 11207 Phone: (929) 267-9940 Email: info@exclusivebodyshop.com