Privacy Policy
Exclusive Collision & Repair Effective Date: April 20, 2026 Last Updated: April 20, 2026
IntroductioN
Exclusive Collision & Repair ("we," "us," or "our") operates exclusivebodyshop.com and provides auto body repair, collision repair, auto painting, frame straightening, auto glass repair, insurance claim assistance, and 24-hour towing services in Brooklyn, New York.
This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you visit our website, contact us, or submit any forms. By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our site.
Who This Policy Applies To
This website and our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information to us, contact us immediately at info@exclusivebodyshop.com and we will take steps to delete that information.
Information We Collect
Information You Provide Directly
When you contact us, request a repair estimate, or submit any form on our website, you may provide:
Full name
Phone number
Email address
Home or mailing address
Date of birth
Vehicle information (make, model, year, VIN)
Insurance claim details
Driver's license number and photo (for Direction to Pay authorization forms)
Tax Identification Number (for Direction to Pay authorization forms)
Vehicle registration number
Digital signature
Date of accident or incident
Any other information you voluntarily include in a message or form submission
Information Collected Automatically
When you visit our website, certain information is collected automatically through analytics tools and tracking technologies:
IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referring URL (how you found our site)
Device type (desktop, mobile, tablet)
General geographic location (city or region level)
Click behavior, including clicks on phone number links
This information is collected using cookies and similar tracking technologies. See the Cookies section below for more detail.
How We Use Your Information
We use the information we collect for the following purposes:
To provide and fulfill our services. Contact information and vehicle/insurance details are used to respond to your inquiry, prepare a repair estimate, coordinate your vehicle repair, assist with your insurance claim, or process any authorization you have submitted.
To communicate with you. We use your name, phone number, and email address to follow up on your inquiry, provide status updates on your vehicle, or respond to questions you send to us.
To process Direction to Pay and authorization forms. When you submit a Direction to Pay form, the completed form including your signature, driver's license photo, and identifying information is transmitted to our team via email so we can act as your authorized representative in your insurance claim.
To track website performance and conversions. We use analytics tools to understand how visitors find and interact with our website, which pages are most useful, and which actions (such as calling us or submitting a form) result in inquiries. This helps us improve the site.
To comply with legal obligations. In some cases, we may be required to retain or disclose information to comply with applicable law, regulation, or valid legal process.
How We Share Your Information
We do not sell your personal information. We do not rent your personal information. We do not share your personal information with third parties for their own marketing purposes.
We may share your information in the following limited circumstances:
Service providers. We use third-party vendors to operate our website and deliver our services. These vendors have access to certain information only as necessary to perform their functions and are not permitted to use it for any other purpose. See the Third-Party Services section below for a full list.
Insurance companies and adjusters. When you authorize us to act on your behalf in an insurance claim, we share relevant repair, vehicle, and authorization information with your insurer or their representatives as part of that process. This sharing occurs only with your explicit authorization.
Legal requirements. We may disclose information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Third-Party Services
Our website uses the following third-party tools and platforms. Each has its own privacy policy governing how it handles data.
Google Analytics 4 (GA4) We use Google Analytics to collect anonymized data about how visitors use our website. GA4 collects information such as pages visited, session duration, device type, and general location. This data is aggregated and used for reporting purposes only. Google's privacy policy is available at policies.google.com/privacy.
Google Tag Manager We use Google Tag Manager to manage and deploy tracking scripts on our website, including the GA4 tracking code and phone click tracking. Tag Manager itself does not collect personal data — it manages the deployment of other tools that may.
Resend When you submit a form on our website, the submission data is transmitted through Resend, an email delivery service, to our business email address. Resend processes your form data solely to deliver the email and does not store or use it for any other purpose. Resend's privacy policy is available at resend.com/legal/privacy-policy.
Netlify Our Direction to Pay form is hosted on Netlify, a web hosting and serverless platform. Netlify may process request metadata (such as IP address and timestamp) as part of normal server operations. Netlify's privacy policy is available at netlify.com/privacy.
Squarespace Our main website is built and hosted on Squarespace. Squarespace may collect standard server log data and technical information as part of hosting our site. Squarespace's privacy policy is available at squarespace.com/privacy.
Cookies
Our website uses cookies and similar tracking technologies to operate correctly and to collect analytics data.
What are cookies? Cookies are small text files placed on your device by a website. They allow the site to remember your visit and collect information about your behavior.
What cookies do we use?
Analytics cookies — Set by Google Analytics to track page views, sessions, and site usage. These cookies do not identify you personally.
Functional cookies — Set by Squarespace to support basic website functionality.
Tracking pixels — Google Tag Manager may deploy lightweight scripts that track specific interactions such as phone number clicks.
How to control cookies. You can configure your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain features on our site. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Form submissions are transmitted to our business email and retained in email correspondence for as long as operationally necessary to service your repair or insurance claim.
Analytics data is retained in Google Analytics according to Google's standard data retention settings.
Authorization forms (Direction to Pay and similar documents) may be retained as part of your repair and insurance claim file for as long as required by applicable New York State law and business practice.
If you request deletion of your personal information, we will make reasonable efforts to honor that request, subject to any legal obligations we have to retain records related to your claim or repair.
Your Rights Under New York Law
New York residents have the following rights with respect to their personal information:
Right to know. You have the right to know what personal information we collect, how we use it, and with whom we share it.
Right to access. You may request a copy of the personal information we hold about you.
Right to correct. If the information we hold about you is inaccurate, you may request that we correct it.
Right to delete. You may request that we delete your personal information, subject to applicable legal requirements and retention obligations.
Right to non-discrimination. We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, contact us at info@exclusivebodyshop.com or call us at (929) 267-9940. We will respond to verified requests within a reasonable timeframe.
Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Form submissions are encrypted in transit using HTTPS. Our email and hosting providers maintain industry-standard security practices.
No method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.
External Links
Our website may contain links to third-party websites, including insurance company portals or other external resources. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any third-party site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Exclusive Collision & Repair 28 Marginal St W, Brooklyn, NY 11207 Phone: (929) 267-9940 Email: info@exclusivebodyshop.com